Refund policy

This Refund Policy was last updated in July 2024.

We strive for 100% happiness with all Tailwind Nutrition purchases. We believe in our products and if you’re unhappy with one of our products, it’s important to us to understand why. Our goal is to work with you to find a solution to help you achieve your goals! If you are not completely happy with a purchase from our website, email us at tailwindcanada@thebackrivergroup.com and include your order number along with any additional details.

Please note that due to the nature of the product, being food, we cannot accept any returns on product whose seal has been broken. 

For damaged product, please provide high quality photos that clearly show the damage. 

Our Returns Policy lasts 30 days from date of invoice. If 30 days have passed since your purchase, unfortunately we can’t offer a refund.

Please note that we cannot offer exchanges for items purchased, only refunds. For a replacement item you should place a new order online and your return will be treated separately.

How to make a return

To complete your return, we require a receipt or proof of purchase…

Contact us at tailwindcanada@thebackrivergroup.com and in your e-mail, please provide the following:

  • Order number
  • Product Code, description and quantity of the item(s) you wish to return (shown on your packing slip)
  • Reasons for return. Once your email request is received, our team will send you a return authorization number along with an address to return your items. 

Return delivery

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance as we can’t guarantee we will safely receive your returned item.

Exemptions

Several types of items are exempt from being returned clearance sale items and gift cards. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you when your refund has been processed, a credit will automatically be applied to your original method of payment. Please allow up to 10 business days for credit to clear.

Note that our customer service operates from Monday to Friday, 9 am EST to 4 pm EST. We are closed for National Holidays, Weekends and Quebec provincial holidays.